Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients\u2019 success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions\u2026Allied Universal is there for you.
Allied Universal is looking for a Security Client Manager to oversee a client business segment in the NY Metro Area.
Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.
Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required.
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied policies as outlined by the handbooks and executive memos.
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
Maintain confidentiality of all information and data
Keep records and prepare accurate and timely reports both manually and through automated methods
Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
Perform other related duties and responsibilities as assigned or required
Actively participate in community and business related organizations
The ideal candidate will possess a Bachelor\u2019s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:
Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Ability to develop and grow client relationships
Ability to make decisions and conduct courageous conversations
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
In-depth understanding of financial performance
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America\u2019s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Website : http://www.aus.com
Allied Universal is a leading facility services company, and the largest security services provider in North America. With over 140,000 well-trained employees, Allied Universal provides unparalleled security services and solutions to serve, secure and care for the people and businesses in our communities. Headquartered in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver tailored solutions that allow clients to focus on their core business, achieve goals, seize opportunities and exceed stakeholder expectations. Allied Universal’s divisions include Security Services, Security Systems, Janitorial Services and Staffing Services. In all aspects of our business, relationships with our employees and clients are at the heart of everything we do, every day. Allied Universal was formed in August 2016, through the merger of AlliedBarton Security Services and Universal Services of America. This brought together two industry leaders, combining best practices, experience and expertise to provide even greater support to clients and employees.