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Security Shift Supervisor - Retail - West Valley

Location
Phoenix, AZ

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Communicates staffing needs on shift to Account Manager or Operations Manager Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.) Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager Administers JSAu2019s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures Enforces Allied Universalu2019s policies as outlined in the handbooks and executive memos Assists with the communication of policies, company announcements and job openings Provides the basis of a great place to work by treating staff with respect Helps Account or Operations Manager identify, meet and exceed the needs of the customer Meets all contractual scheduled hours with a minimum of unbilled overtime Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet) Climb stairs, ramps, or ladders occasionally during shift Occasionally bend/twist at waist/knees/neck to perform various duties Occasionally lift or carry up to 40 pounds Run as needed Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination Work in various environments including adverse outdoor conditions such as cold, rain or heat; Constant mental alertness and attention to detail required while setting priorities and following up on assignments High school diploma or equivalent required At least 18 years of age Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills Must be able to read and understand all operating procedures and instructions Must be able to obtain a valid Guard License as required in the state for which you are applying As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty Must display exceptional customer service and communication skills Remain flexible to ever changing environments; adapt well to different situations Intermediate computer skills to utilize innovative, wireless technology at client specific sites Ability to maintain satisfactory attendance and punctuality standard; Neat and professional appearance Ability to provide quality customer service Ability to handle both common and crisis situations at the client site, calmly and efficiently Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

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