Assigned Expert Professional Services

Profile

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.Role:Are you looking to make an impact? The work you’ll do will directly impact the adoption and optimization of the Splunk platform for some of our most important customers. We bring standard methodologies and strategic technical guidance out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers do with Splunk and adapt our standard methodologies to include the things that are most impactful.As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll tackle organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk On-Demand Consultant you will be Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?Responsibilities:Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of discipline including:Splunk Core/CloudEnterprise Security/UBASOAR/PhantomITOps, DevOpsDaily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:Customer alignment on requirements with each requestDeliver outstanding outcomes, based on customer requirements and Splunk Best PracticesDocumentation of activities and outcomes for each requestOutstanding customer satisfaction survey scoringPartner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service. Key activities include:Satisfactory completion of existing casesRecommendation for continuation cases to continue deeper level work on related topicsAdvise on new/next cases required to drive continued optimization and adoptionExceptional execution of practice key performance indicators and contributions such as:Scaling through productivityProcess creation and process improvementsCollateral creation or improvementsTools development and implementationAll-in on AdoptionDrive high CSAT scoreIdentify and capture customer success storiesDrive product upsell and expansionTeam growthMentor / mentee programFormal and Ad Hoc internal training sessionsCross-functional relationship and knowledge sharingRequirements:Technical SkillsSolid experience in technical consulting or big-data analyticsDemonstrable understanding of common enterprise applicationsStatistical and analytical modeling is a plusWorking knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical toolsSecurity Focus:Splunk Platform experienceCloud Fundamentals Consultant AccreditationExperience administering and using SplunkES/UBASplunk ES Accreditation3 years Splunk ES experienceUBA Accreditation preferredSOAR experience requiredSecurity domain experienceSeveral years security experienceNetworking experienceOS / IT admin experienceScripting experience (Bash, Python, etc)Threat Intel knowledge (IOC’s, TAXII, STIC)Familiarity with all Splunk related products including:Security EssentialsRansomware EssentialsESCUSANS GMON certified or equivalentSoft Skills:Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand ServiceOutstanding written and oral communication skills a mustListen objectively to others' opinions and ideas applying active listening skillsStrong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfactionHighly developed, operational skills for troubleshooting, problem solving, and problem resolutionAbility to balance multiple customers and competing prioritiesLocation and TravelThis is a remote positionTravel will be limited to internal Splunk businessWe value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.(Colorado only*) Minimum base salary of $115,000.00. You may also be eligible for incentive pay equity benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

Company info

Splunk, Inc.
Website : http://www.splunk.com