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Job Details

Security Operations Center

Company name
G4S plc



Apply for this job



The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Operator

The Global Security Operations Center is a 24/7 operation which provides a

a critical support function in ensuring the safety and security of personnel and assets throughout the world by leveraging intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the security and safety team. The operator serves as the main point of contact for the intake and escalation of all issues as reported by employees, contractors, and outside agencies. This position monitors all worldwide events, (access control, alarm, CCTV, social media, news, etc.) in real-time, assesses the real or potential impact upon client persons, property, or assets, and provides accurate and timely notification of these threats to all appropriate persons.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

Acknowledge alarms and dispatch personnel as needed

Manage communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone, and email workstations

Dispatch Security Officers to service calls and emergency situations

Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary

Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure

Support the world wide badging function as requested

Ensure the Shift Supervisor, SOC Program Manager and appropriate security management is apprised of all significant and unusual global events in real-time, and documentation is maintained

Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary

Perform other tasks and duties of a similar nature and scope as assigned

Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals

Manages information flow to and from incident

The Ideal Candidate:

Education, Licenses and Certifications Required

Must possess a high school diploma or equivalent

Must possess a c

urrent and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California

Type and Length of Specific Experience Required

Must possess a minimum of two (2) years professional security operations experience

Skills Required

Effective oral and written communication skills

Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately

Ability to research, investigate, compile information

Planning and organizing skills

Problem solving skills

Coaching, mentoring, motivating skills

Skilled in synthesizing facts, concepts, principles

Ability to mediate conflict with tact, diplomacy

Must be able to work independently


Must be 18 years of age or the minimum required by the state

Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).

Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable

Physical Requirements and Environment



Major activity:

Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties:

Limited to include some standing, bending, and limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

Company info

G4S plc
Website :

Company Profile
G4S is the world’s leading international security solutions group, which specialises in secure outsourcing in countries and sectors where security and safety risks are considered a strategic threat. We make a difference by helping people to operate in safe and secure environments where they can thrive and prosper and we believe this role can only grow in importance. G4S is the largest employer on the London Stock Exchange, with operations in more than 125 countries and over 620,000 employees. In this annual report we feature the important work carried out by our employees across our 125 countries. We are proud of the role they play in securing your world. With strong market positions in developed and developing markets complementing global outsourcing trends, G4S has a sustainable growth strategy.

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