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The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Operator
The Global Security Operations Center is a 24/7 operation which provides a
a critical support function in ensuring the safety and security of personnel and assets throughout the world by leveraging intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the security and safety team. The operator serves as the main point of contact for the intake and escalation of all issues as reported by employees, contractors, and outside agencies. This position monitors all worldwide events, (access control, alarm, CCTV, social media, news, etc.) in real-time, assesses the real or potential impact upon client persons, property, or assets, and provides accurate and timely notification of these threats to all appropriate persons.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
Acknowledge alarms and dispatch personnel as needed
Manage communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone, and email workstations
Dispatch Security Officers to service calls and emergency situations
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure
Support the world wide badging function as requested
Ensure the Shift Supervisor, SOC Program Manager and appropriate security management is apprised of all significant and unusual global events in real-time, and documentation is maintained
Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
Perform other tasks and duties of a similar nature and scope as assigned
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals
Manages information flow to and from incident
The Ideal Candidate:
Education, Licenses and Certifications Required
Must possess a high school diploma or equivalent
Must possess a c
urrent and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California
Type and Length of Specific Experience Required
Must possess a minimum of two (2) years professional security operations experience
Effective oral and written communication skills
Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Ability to research, investigate, compile information
Planning and organizing skills
Problem solving skills
Coaching, mentoring, motivating skills
Skilled in synthesizing facts, concepts, principles
Ability to mediate conflict with tact, diplomacy
Must be able to work independently
Must be 18 years of age or the minimum required by the state
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Physical Requirements and Environment
Working on PC and using telephone/radio while sitting
Physical efforts to carry out job duties:
Limited to include some standing, bending, and limited stretching and reaching.
About the Company:
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices
Website : http://www.g4s.com
G4S is the world’s leading international security solutions group, which specialises in secure outsourcing in countries and sectors where security and safety risks are considered a strategic threat. We make a difference by helping people to operate in safe and secure environments where they can thrive and prosper and we believe this role can only grow in importance. G4S is the largest employer on the London Stock Exchange, with operations in more than 125 countries and over 620,000 employees. In this annual report we feature the important work carried out by our employees across our 125 countries. We are proud of the role they play in securing your world. With strong market positions in developed and developing markets complementing global outsourcing trends, G4S has a sustainable growth strategy.