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Job Details

Security Operations Analyst

Company name
SOS Security

Location
New York City, NY

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Job Summary

SOS Security LLC has immediate job openings for part time Security Operations Analyst

in the New York NY

area.

Education, License, and Certification Requirements:

NY State Security Guard License

HSD or equivalent required

Job Duties:

Managing extensive inbound and outbound calls in a timely manner

Strategic Client support : Accept, document, schedule, and confirm client service requests, alterations and cancellations

Following communication scripts effectively

Identify customers' needs, clarify information, research ALL issues and provide solutions

Must have at least two years of Non-scripted Call Center, Command Center, and or Clerical background

Preferred Experience:

Non-scripted call center

Operations center experience

Requirements:

Proficient computer skills to include Microsoft Office Suite (excel, outlook, word, etc.)

Ability to multi-task and prioritize

Ability to identify and evaluate critical situations quickly and accurately

Ability to research, investigate, and compile information

Planning and organizing skills

Problem solving skills

Ability to mediate conflict tactfully with diplomacy

Must have at least two forms of valid identification readily available

Must have a valid driver’s license with clean driving history (only for jobs which require driving)

Must have reliable means of transportation

Must be authorized to work in the United States

Must be able to communicate with other security and facility personnel

Must be vigilant, reporting any security issues or incidents

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms. Frequent sitting, which may be required for long periods of time.

Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

Must be able to pass drug screening

Must have flexible availability

Benefits are available for Full Time employees:

Leave:

Paid holidays, Vacation/paid time off, Medical

Retirement:

401K

Insurance:

Medical, Dental, Life, Vision

Equal Opportunity Employer:

Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group.

SOS Security LLC is Headquartered in Parsippany, New Jersey, with regional and branch offices throughout the United States; SOS Security has become the benchmark for quality and professionalism in the field of security since our founding in 1969. We offer a broad range of services, including: Executive Protection; Management & Consulting; Investigations; and System Design, Installation, Service and Support.

Secure your future today by joining the SOS Security team Experienced security professionals looking to apply their knowledge in a rewarding team environment truly find a home at SOS. You will become an integral part of the relationship between our firm and our clients .

Job Type: Full Time

Salary: $26.00

Company Description

Since 1969, SOS Security has built its reputation on providing clients with the highest level of service, integrity, and professionalism.

SOS Security is Headquartered in Parsippany, New Jersey, with regional and branch offices throughout the United States. We offer a broad range of services, including: Armed and Unarmed Security; Management & Consulting; Investigations; and Executive Protection.

We invite you to join our team and become an integral part of the relationship between our firm and our clients. You will work closely with our highly trained team of professionals who respect hard work and discipline and believe in compensating employees accordingly.

We encourage personal growth and look to promote from within. Many entry-level security officers join our team seeking a job and find a career. Our employee retention far exceeds industry norms as many of our employees have remained with SOS for over 10 years.

Secure your future today by joining the SOS Security team. Experienced security professionals looking to apply their knowledge in a rewarding team environment truly find a home at SOS.

Location/Region: New York, NY (US)

Company info

SOS Security

Company Profile

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