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Job Details

Customer Service Officer

Company name
Securitas.

Salary
9.50 - $10.50 /Hour

Location
Macungie, PA

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Profile

Customer Service Officer

Securitas Security Services is looking for Customer Service Officers to work at an assigned client site. As a Customer Service Officer, you will many times be the first person that people interact with at an assigned client site. In this role, responsibilities include maintaining a positive environment and experience for visitors, observing and reporting activities and incidents at an assigned client site, providing for the safety of client property and personnel; while making periodic tours to check for irregularities and to inspect protection devices and fire control equipment.

Additional responsibilities for this Customer Service Officer include:

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel

Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment

Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises

Controls access to client site or facility through the admittance process

Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons

Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations

Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents

Prepares logs and reports as required

Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

Customer Service Officer

Job Requirements for a Customer Service Officer include:

High School Diploma or GED

Must be 18 years of age

Have a reliable means of communication (i.e., pager or phone) and transportation (public or private)

Must have the legal right to work in the United States

Must have the ability to speak, read, and write English

Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation Knowledge of or ability to learn security operations and procedures

Ability to carry out instructions furnished in written, oral, or diagrammatic form

Be an effective team member and courteous telephone manners

Ability to maintain professional composure when dealing with unusual circumstances

Ability to adapt to changes in the external environment and organization

Ability to write routine correspondence, including logs and reports

Good organizational skills

EOE/M/F/Disability/Veteran

EOE/M/F/Vets/Disabilities

Job Requirements

Company info

Securitas.
Website : http://www.securitas.com

Company Profile
Securitas AB provides security services in North America, Europe, Latin America, the Middle East, Asia, and Africa. The company operates through three segments: Security Services North America, Security Services Europe, and Security Services Ibero-America. It primarily offers specialized guarding and mobile services, monitoring, technical, and consulting and investigations solutions. It serves customers operating in various sectors, such as aviation, construction, cultural, education, energy, entertainment, events, financial, healthcare, hotels and tourism, industry and manufacturing, IT and high-tech, logistics, maritime, residential, and retail sectors; and offices, public agencies, and small and medium-sized enterprises. The company has a strategic alliance with California Association of Licensed Security Agencies. Securitas AB was founded in 1934 and is headquartered in Stockholm, Sweden.

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